Most policyholders are handed estimates that don’t fully reflect the damage, followed by explanations that change with each conversation. The process feels technical because it is. It moves slowly because the information is incomplete.
Vector Claim Solutions was built to correct that.
We document the loss the way contractors see it, interpret policies the way adjusters should, and communicate with the precision required to keep claims moving. When damage is documented correctly, settlements follow the work, not assumptions.
Led by experience on both sides of the claim
Vector Claim Solutions is led by Stephen Shepherd, a former insurance insider with deep construction knowledge and advanced negotiation training. He has seen where claims stall, why estimates fall short, and how documentation breaks down.
His approach is calm, direct, and grounded in clarity.
Contractor-level understanding of property damage
Policy-level understanding of coverage application
Evidence-first negotiation style
Documentation systems that prevent scope drift
How we approach every claim
Accurate Documentation
Claims run on evidence. We document what the property actually needs, not just what the first estimate captured.
Clear Communication
Consistent language and straightforward updates keep claims from drifting or stalling.
Structured Negotiation
When documentation is clear, negotiations stay focused on facts, not assumptions.
What we believe
Property owners shouldn’t need an insurance background for fair outcomes
Contractors shouldn’t lose time to paperwork and shifting explanations
Commercial properties shouldn’t suffer from incomplete scopes
Claims should reflect real damage and real repair requirements
The Vector difference
Vector Claim Solutions isn’t built on volume. It’s built on precision. Claims move when documentation is right, communication is consistent, and the repair path is clear.